Frequently Asked Questions

How do I return an item?
Select Contact at the bottom of our store and send us your order number and the name of the item you’d like to return. We’ll check whether it’s eligible and share the next steps before you send it back.

What payment methods do you accept?
You’ll see the payment methods available for your order at checkout. Choose your preferred option before placing your order.

Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. If you entered the wrong shipping address, include the correct one so we can check whether there’s still time to update it.

Do you ship to my country?
Enter your delivery address at checkout to see whether shipping is available for the items in your cart.

How long does delivery take?
We typically prepare orders within 1–2 business days. For international orders, shipping usually takes another 7–12 business days. Allow 8–14 business days in total. Holidays and customs checks can affect delivery times.

Do you offer free shipping?
If your order qualifies for free shipping, you’ll see that option at checkout. You can review the shipping cost before you pay.

How can I track my order?
Select Track Order at the bottom of our store. Enter your order number and the email address you used at checkout, or look up your package using its tracking number.

How do I know if an item will fit my space?
Measure the space where you plan to use the item and compare it with the dimensions on the product page. If you need a measurement you can’t find, select Contact and send us the product name.